Last updated: 22 October 2026
Stoneville respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us or enquire about our products and services.
1. Who We Are
Stoneville supplies, fabricates and installs natural stone, marble, quartz and other specialist surfaces for residential and commercial projects.
Data controller: [Insert registered company name]
Trading name: Stoneville
Address: Unit 12, Set Star Estate, Transport Avenue, Brentford, London, TW8 9HF
Email: info@stoneville.co.uk
Telephone: 020 8560 1000
2. Information We Collect
We may collect the following personal information when you contact us or use our services:
- Your name and contact details, including email address and telephone number.
- Information submitted through our website contact form.
- Project details, specifications, drawings and other information supplied when requesting a quotation.
- Correspondence relating to enquiries, orders and projects.
- Information necessary for invoicing, payments and contractual administration.
- Limited technical information generated when you access our website, such as IP addresses and server logs.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and provide quotations.
- Communicate about products, materials and services.
- Process and fulfil orders and contracts.
- Arrange deliveries, fabrication and installation services.
- Maintain appropriate business and accounting records.
- Maintain website security and investigate technical problems.
- Comply with applicable legal obligations.
4. Legal Basis for Processing
We process personal information under the UK General Data Protection Regulation (UK GDPR), relying on the following lawful bases where applicable:
- Contract: Where processing is necessary to provide a quotation requested before entering a contract or to fulfil an existing contract.
- Legitimate interests: Where necessary to respond to business enquiries, administer our business, maintain security and communicate with customers, provided these interests are not overridden by individuals’ rights.
- Legal obligations: Where information must be retained or processed to comply with applicable laws, including tax and accounting requirements.
- Consent: Where consent is required for a particular activity, including certain optional website tracking technologies.
5. Cookies and Website Technologies
Our website may use technologies necessary for its operation, security and functionality.
We do not currently intend to use optional advertising or analytics tracking technologies without an appropriate legal basis and, where required, your consent.
If our use of cookies or similar technologies changes, we will update this policy and implement any required consent arrangements.
6. Third-Party Services
We may use third-party providers to operate our website and deliver our services, including website hosting, email services, contact form software and professional service providers.
Where necessary, personal information may be shared with suppliers, delivery companies, installation partners or other service providers involved in fulfilling customer orders.
We do not sell personal information to third parties.
Where third parties process personal information on our behalf, we take appropriate steps to ensure that suitable data protection arrangements are in place.
7. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing projects, fulfilling contracts, resolving disputes and meeting legal or accounting obligations.
Retention periods depend on the nature of the information and the applicable legal requirements. Information that is no longer required is securely deleted or anonymised.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
Access to personal information is limited to individuals who require it for legitimate business purposes.
9. International Data Transfers
Some service providers may process personal information outside the United Kingdom.
Where international transfers occur, we take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.
10. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of information in certain circumstances.
- Request restriction of processing.
- Object to certain processing activities.
- Request data portability where applicable.
- Withdraw consent where processing relies on consent.
To exercise your rights, please contact info@stoneville.co.uk.
11. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can investigate.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
ICO website: www.ico.org.uk
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business practices, website functionality or legal requirements.
Any updates will be published on this page with a revised date.
13. Contact Us
If you have any questions about this Privacy Policy or how we process personal information, please contact:
Stoneville
Unit 12, Set Star Estate
Transport Avenue
Brentford, London, TW8 9HF
Email: info@stoneville.co.uk
Telephone: 020 8560 1000